Return and Refund Policy

Effective Date: July 4, 2026

At Kaymion.com, customer satisfaction is important to us. We want you to feel confident when shopping for our necklaces, belts, and rings. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

This Return & Refund Policy explains the eligibility requirements, return process, refund timeline, and other important information regarding returns and refunds made through Kaymion.com.

By placing an order with Kaymion.com, you agree to the terms outlined in this policy.

Return Policy Overview

We accept returns on eligible items within 60 calendar days of the date your order is delivered.

We strive to make the return experience as simple and transparent as possible.

Return Eligibility

To qualify for a return, the following conditions should be met:

• The return request is submitted within 60 days of the delivery date.
• The item is returned in its original condition.
• The item has not been intentionally damaged.
• All original components, accessories, and packaging (when reasonably available) are included.
• The item is eligible for return under this policy.

Returns that do not meet these conditions may not qualify for a refund.

Non-Returnable Items

For hygiene, safety, legal, or other operational reasons, certain items may not be eligible for return if applicable.

Returns may be declined if an item:

• Shows signs of misuse or abuse.
• Has been intentionally damaged after delivery.
• Is missing essential components that prevent proper evaluation.
• Is returned outside the 60-day return period unless otherwise required by applicable law.

If a return cannot be accepted, we will notify you after evaluating the returned item.

How to Start a Return

If you wish to return an eligible item, please contact our customer support team before sending your package.

Please include:

• Your full name
• Order number
• Email address used for the purchase
• The item(s) you wish to return
• The reason for the return

Providing complete information allows us to process your request more efficiently.

Return Authorization

To help ensure efficient processing, customers should wait for return instructions from our customer support team before shipping an item back.

Once your request has been reviewed, we will provide the next steps, including any applicable return instructions.

Return Shipping

Customers are responsible for packaging returned items securely to help prevent damage during transit.

We recommend using a shipping method that provides tracking, as this allows both you and our team to monitor the progress of the return shipment.

Kaymion.com is not responsible for returned packages that are lost or damaged in transit before they are received.

Inspection of Returned Items

After your returned package arrives, our team will inspect the item to verify that it meets the eligibility requirements outlined in this policy.

The inspection process may include verification of:

• Item condition
• Product identification
• Completeness of the return
• Eligibility for refund

Once the inspection is complete, we will notify you of the outcome.

Refunds

If your return is approved, your refund will be processed to the original payment method used for the purchase.

Refund processing begins after the returned item has been received and approved.

Depending on your payment provider, additional time may be required before the refunded funds appear in your account.

No Restocking Fees

Kaymion.com does not charge:

• Restocking fees
• Return processing fees
• Refund handling fees

If your return is approved, your eligible refund will be processed without these additional charges.

Please note that any original shipping charges paid at checkout may not be refundable unless required by applicable law or if the return is the result of our error.

Damaged or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible.

To help us resolve the issue efficiently, please include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photos of the shipping packaging, if applicable

Our team will review the information and work with you to reach an appropriate resolution.

Items Lost During Delivery

If your order appears to have been lost during shipment, please contact us promptly.

We will review the shipment information and, when appropriate, work with the shipping carrier to investigate the issue.

Exchanges

At this time, we do not offer direct product exchanges.

If you would like a different item, we recommend returning the eligible product in accordance with this policy and placing a new order for the desired item.

Late or Missing Refunds

If you have not received your refund after the stated processing period, we recommend the following steps:

1. Review your payment account for recent transactions.
2. Contact your payment provider, as processing times may vary.
3. Allow additional time for your financial institution to post the refund.
4. Contact our customer support team if you still need assistance.

We will gladly help verify the status of your refund.

Refused Deliveries

If a shipment is refused by the recipient or returned due to an incorrect shipping address provided during checkout, the refund eligibility will be reviewed after the package is returned to us.

Original shipping charges may not be refundable in these situations.

Canceled Orders

Orders canceled before shipment may qualify for a full refund.

If an order has already entered processing or has been shipped, cancellation may no longer be possible. Please refer to our Cancel / Change Order Policy for additional information.

Payment Method for Refunds

Refunds are issued only to the original payment method used for the purchase.

Kaymion.com currently processes refunds for payments made through:

• PayPal
• Venmo

For security reasons, refunds cannot be issued to a different payment account.

Customer Responsibilities

To help ensure a smooth return process, customers are responsible for:

• Submitting return requests within the 60-day return period.
• Providing accurate order information.
• Packaging returned items securely.
• Following the return instructions provided by our support team.

Failure to follow these guidelines may delay the processing of your return.

Customer Support

If you have any questions about returns or refunds, our customer support team is happy to assist you.

When contacting us, please include:

• Your full name
• Order number
• Email address used to place the order
• A brief description of your request

Providing complete information allows us to respond more efficiently.

Policy Updates

Kaymion.com reserves the right to update this Return & Refund Policy at any time to reflect changes in business operations, legal requirements, or customer service practices.

Any updates become effective immediately upon publication on this page. We encourage customers to review this policy periodically before making a purchase.

Thank You

Thank you for shopping with Kaymion.com.

We appreciate your trust and are committed to providing a fair, transparent, and customer-focused return experience. Our 60-day return window, no restocking or return fees, and refund processing within up to 12 business days after an approved return are designed to give you confidence when shopping for necklaces, belts, and rings.

If you have any questions regarding a return or refund, our customer support team is always ready to assist you during our regular business hours.