Cancellation Policy

Cancel / Change Order Policy

Effective Date: July 4, 2026

At kaymion.com, we understand that you may occasionally need to cancel or modify an order after it has been placed. We make every reasonable effort to accommodate these requests whenever possible.

Because our fulfillment process begins quickly to ensure prompt delivery, cancellation and change requests are time-sensitive and cannot always be guaranteed.

Please review this policy carefully before submitting your request.

Order Processing

Orders are processed according to the following schedule:

Orders placed after 5:00 PM EST or on weekends and business holidays will begin processing on the next business day.

Once an order has entered fulfillment or has been shipped, cancellation or modification may no longer be possible.

Order Cancellation

We accept cancellation requests submitted before an order enters the fulfillment process.

To request a cancellation, please contact our customer support team as soon as possible after placing your order.

Although we will make every effort to cancel your order before processing begins, we cannot guarantee that every request can be accommodated.

If your cancellation request is approved:

• Your order will be canceled.
• No shipment will be made.
• Any eligible refund will be issued to your original payment method in accordance with our Return & Refund Policy.

Orders That Cannot Be Canceled

Cancellation requests generally cannot be accepted if:

• The order has entered fulfillment.
• The order has been packed for shipment.
• The order has already been shipped.
• A shipping label has been generated and the shipment is being prepared for carrier pickup.

If your order cannot be canceled, you may still be eligible to return the item after delivery under our Return & Refund Policy.

Order Changes

If you need to modify your order, please contact us as soon as possible.

Depending on the status of your order, we may be able to assist with changes such as:

• Updating the shipping address.
• Correcting the recipient's name.
• Correcting contact information.
• Adjusting product quantities.
• Replacing an item with another available product.

All change requests are subject to product availability and the current processing status of your order.

Shipping Address Changes

If you entered an incorrect shipping address, please notify us immediately.

Address updates may be possible if your order has not yet entered fulfillment.

Once an order has been shipped, we are generally unable to change the delivery address.

Customers are responsible for ensuring that all shipping information is accurate before completing checkout.

Product Changes

If you wish to replace one product with another after placing your order, we will review your request based on inventory availability and the current status of your order.

If the requested replacement is available and your order has not yet entered fulfillment, we will make every reasonable effort to accommodate the change.

If the replacement item has a different price, any additional payment or applicable refund will be communicated before the change is finalized.

Duplicate Orders

If you believe you accidentally placed the same order more than once, please contact us immediately.

We will review the orders and, where possible, cancel any unintended duplicate order before processing begins.

Requests After Shipment

Once your order has been shipped, we are unable to:

• Cancel the order.
• Change the shipping address.
• Modify the products included in the shipment.

After delivery, eligible items may be returned in accordance with our Return & Refund Policy.

Refunds for Approved Cancellations

If your cancellation request is approved before shipment:

• No shipping charges will be incurred if the order has not yet been dispatched.
• Refunds will be issued to the original payment method.
• Approved refunds are typically processed within up to 12 business days.

The time required for funds to appear in your account may vary depending on your payment provider or financial institution.

How to Request a Cancellation or Change

To help us process your request as quickly as possible, please include:

• Your full name.
• Order number.
• Email address used for the order.
• A clear description of the requested cancellation or change.

Providing complete information allows us to locate your order more efficiently.

Customer Support

If you need assistance with canceling or modifying an order, please contact us.

We recommend contacting us as soon as possible after placing your order, as requests received before fulfillment begins have the greatest likelihood of being accommodated.

Policy Updates

kaymion.com reserves the right to update this Cancel / Change Order Policy at any time to reflect changes in our operational procedures or business practices.

Any updates become effective immediately upon publication on this page. We encourage customers to review this policy periodically before placing an order.

Thank You

Thank you for shopping with kaymion.com.

We appreciate your trust and strive to process every order accurately and efficiently. While we cannot guarantee that every cancellation or modification request can be completed, we are committed to reviewing each request promptly and providing the best possible assistance throughout your shopping experience.